Terms & Conditions

Shopping Online

All Things Bubs reserve the right to:

  • Take responsible steps to verify that the order and credit details are legitimate.
  • Cancel any order at any point in time.  In this instance, the customer will be notified immediately by email or phone (whichever has been provided). The value of the order will be refunded back to the customer using the original method received.
  • Honor orders subject to availability of stock.  We will offer an exchange of equal value or a full refund if the item purchased is no longer in stock.

Privacy

All Things Bubs takes customer privacy and security very seriously.  Please refer to the comprehensive Privacy Policy here.

Order Processing

Orders are dispatched on business days (Monday – Friday) excluding Queensland public holidays.

The customer will be provided with tracking details as soon as the order has been shipped.  Dispatch times may vary according to availability and any guarantees or representatives made as to delivery times are intended as an estimate only and are subject to delays.

Shipping Rates

All Things Bubs will illustrate the current shipping rates on the websites as applicable.

Shipping rates are subject to change as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of All Things Bubs.

All Things Bubs reserves the rights to change any or all of the following at any time:

  • Delivery method
  • Shipping rates charged to any destination
  • Carrier or shipping provider

The customer will be provided with tracking details as soon as the order has been shipped.  Dispatch times may vary according to availability and any guarantees or representatives made as to delivery times are intended as an estimate only and are subject to delays.

See our Shipping Information in the Frequently Asked Questions for more details.

Refunds, Returns & Exchanges

Under Australian Consumer Law, we are not required to provide a refund or replacement on SALE items if you change your mind. This includes a change of mind with regards to colour, size and fit.

You will be issued a voucher credit note for returns that match the following scenarios:

  • If you would like to order a different size then you have 14 calendar days from the date your order was shipped and we will issue you a store credit in the form of an online voucher.
  • If you are simply not happy with your order then you have 14 calendar days from the date your order was shipped and we will issue you a store credit in the form of an online voucher.

We do not accept exchanges but we can issue you with an online voucher for store credit so you can purchase any size or item you like.

For all information on the All Things Bubs refunds and exchanges please review the Returns & Refund Policy.

Welcome Voucher

All Things Bubs want’s to reward you for choosing to come on our journey so we offer you a gift for joining the ATB VIP Club.

The voucher can only be used on full priced orders over the value of $50.00 and for purchases being delivered within Australia & NZ.  It cannot be used on sale items, gift vouchers or in conjunction with any other discounts or promotions.

This voucher can only be used once per member and is valid for up to 3 months from the issue date. 

The voucher code will be emailed to you upon Registration to the All Things Bubs VIP Club and can be redeemed by entering the code into the ‘promo’ field at the checkout.

Online Gift Cards

All Things Bubs (ATB) Gift Cards are only redeemable in AUD$ and can only be redeemed in AUD$.

ATB Gift Cards are non-refundable and non-redeemable for cash.  All Gift Cards will be valid for 12 months from the original purchase date.  We will not take responsibility for any lost or stolen cards.  

If the online Gift Card is not used in it’s entirety then a new voucher code with the balance will be emailed to you.

Promo vouchers can’t be used when purchasing a gift card.  Proof of purchase may be requested.

Purchases & Payment

By placing an order for any goods on the All Things Bubs Website the customer is offering to make the purchase on and subject to these Terms.  Each separate order the Customer places is a different agreement between you and All Things Bubs with respect to the supply of the goods in accordance with these Terms.

You must provide All Things Bubs with complete and accurate details when making a purchase.  All Things Bubs is not liable if you have a provided an incorrect delivery address at the time of purchase.  Any additional expenses in correcting the order are absorbed by the Customer.  Once the parcel leaves the warehouse, All Things Bubs is not liable for any errors made by a third-party shipping company.

This is an Australian website and all prices are quoted in Australian Dollars (AUD) and include GST.  All Things Bubs is not responsible for applicable currency conversion rates and charges issued by your financial institution.

All Things Bubs reserves the right to alter the prices of goods on the Website without notice to the Customer, unless the Customer has submitted an order at a stipulated price, in which case this original ‘stipulated price’ will be honored.

You may opt to have a payment processed through PayPal or Stripe.  For Customer’s who have elected the PayPal option, upon checkout you will be directed to the PayPal website where a payment method can be selected.  It is not necessary for you to have a PayPal account to shop with All Things Bubs.

Once All Things Bubs receives a payment you will be emailed an invoice confirming the order.  Some orders may be subject to fraud checks by the All Things Bubs Customer Care Team.  The Customer may be asked to provide additional identification or information to verify the transaction.

Cancellation

All Things Bubs reserves the right to accept or reject an order for any reason at any time.  In such a cases, if an order is rejected, the Customer will be contacted and refunded.

All Things Bubs is not liable to compensate for any loss, expense or inconvenience the Customer may face as a result of a cancelled order.

All orders are subject to item availability.

Disclaimer

All Things Bubs uses 100% Organic Fabrics and Natural Dyes.  There may be small colour and size differences between each batch of fabric of the same type.  Most products will fade slightly after washing and over time.

Our Partner for the Muslin Wash Cloths and Burp Cloths is based in Kerala.  The production process for these cloths is very hands on, the yarns are dyed by hand and the weaving is done by hand on small powerlooms.  For this reason the sizes and colours may vary slightly and they will shrink after their first wash.

IRONING: Refer to the garment wash tags for instructions.  DO NOT iron near or on the ‘All Things Bubs’ heat stamp.

SHRINKAGE: All our products are machine washable.  They are not pre-washed so may shrink up to 6% in their first wash.  Always wash before use.