Frequently Asked Questions
All Things Bubs Account Information
Why do I need an account?
Some of the benefits of becoming a member are that you can:
- Check out faster when making a purchase
- Store extra shipping addresses
- See the status of your order and view past orders
Is my personal information safe if I sign up for an account?
What shipping methods are available?
Free shipping on orders of $75 or more.
Australian orders will be posted through Australia Post or Fastway Couriers.
The fee for Standard Post is $8.50.
The fee for Express Post is $13.50.
International orders will be posted using Australia Post, and their network of international couriers. The Australia Post shipping method used will either include Signature on Delivery or Tracking (but not both). The Australia Post shipping method used will be determined by us, depending on the postal service within the country of destination. We will aim to post your order within two business days following receipt of payment, however this may be delayed during our sales due to the volume of orders we receive.
How long do International orders take?
Delivery to the USA and New Zealand typically takes 5 business days from the dispatch date and for all other countries up to 7 business days.
How long do Australian orders take?
All Things Bubs will dispatch your order within three business days following receipt of payment.
Standard Post: Approximately 3+ business days. Times will vary depending for each State so please check the Australia Post Website for more information. Alternatively you can best to track your parcel using the information provided in your order dispatched notification email.
Australian Post: Many Metropolitan suburbs fall within the Next Day Australia Post Express Post Guarantee, however please check the Australia Post Website for accurate information. If you are concerned, please get in contact with us so we can follow up with Australia Post or Fastway Courier.
Fastway Couriers: Many Metropolitan suburbs fall within the Next Day Delivery Timeframe, however please track your parcel on the Fastway Couriers website.
We are not responsible for any delays in delivery that are beyond our control. Please contact us at the time of placing your order if you have specific delivery requirements.
Do I qualify for free shipping?
Free shipping is available to all Australian orders of $75 or more.
Taxes and Duties
The postal fee charged does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call your local customs offices to gain further details.
How much is shipping?
Free shipping is available to all Australian orders of $75 or more. For any orders less than $75 the Customer can elect either a flat Standard Postage cost of $8.50 or a flat Express Postage cost of $13.50.
All international orders incur a Location Flat Rate charge as per below:
New Zealand $20
United States & Canada $24
Rest of the World $30
If you have a question about shipping or would like more information please email us at firstname.lastname@example.org
Who pays for return shipping?
We will pay for the return shipping if your item is faulty or not as described.
If you are returning an item for any other reason then you will be responsible for the return shipping costs.
My order still hasn’t arrived
Please refer to our shipping time frame’s above. If it’s been longer then we encourage you to contact the courier company directly and make sure you have your tracking number on hand. If you don’t have any luck with them then email us at email@example.com and we’ll attempt to investigate on your behalf.
Changing or cancelling your order
Our mission is to pack and ship ASAP so if you need to amend or cancel your order then contact us as quickly as possible. Customer’s within Australia please call 0420 365 123. International customers can call +61 420 365 123. We always try our best to accommodate your request’s if and when possible.
You received the incorrect item in your order
We are only human and therefore on the odd occasion our warehouse may send out an incorrect item. If this has happened to you then please email us at firstname.lastname@example.org as soon as possible so we can rectify the issue. Please be sure to reference the correct name of the item you ordered, the name of the incorrect item you received (found on your order receipt) AND of course, your order number.
Your order is missing an item
If you have received your order and believe you are missing an item then please refer to your invoice and contact us immediately at email@example.com referencing the name of the missing item and your order number.
You received a faulty item
If you believe that you have received a faulty item in your order then please contact us ASAP on firstname.lastname@example.org providing the below information: A clear photo illustrating the fault, your order number and the name of the faulty item.
Gift Vouchers, Payments, Promos & Store Credits
This gift card will be emailed to yourself and the recipient up to 24 hours after your order has been processed and can be used immediately.
The gift card is valid for 3 months from the date of purchase. To use the card just enter the code you received into the ‘Gift Voucher’ field at check out.
Charging your account
Your payment will be taken out as soon as your card has been authorised and you will receive an order confirmation email. If you don’t receive this email confirmation within 10 minutes of placing your order then this means your card hasn’t been authorised and you will need to contact your bank.
When paying through PayPal it can take several days for us to receive the payment. You will still receive the order confirmation email but the order could still be ‘Processing’ through PayPal. Please check your PayPal account for updates on your fund’s being processed.
If you have a valid promo code to use then enter it into the ‘promo’ field when you are in your shopping cart. If the code doesn’t work then check the expiry date because there’s a chance the promo has finished. If this isn’t the case then email us at: email@example.com so we can attempt to resolve the issue as soon as possible.
Store credit vouchers
If you have been issued a store credit then this will be sent in the form of an online voucher which is valid for 3 months from the issue date. To use your voucher you will enter the unique code when you arrive at the checkout page. If you still have a balance outstanding after your credit has been applied then you will be prompted to enter another payment method for the additional value.
Returns & Refunds
Making a return
An online voucher for the value of your store credit will be issued for all eligible returns. We do not accept exchanges or offer refunds. You must complete our Returns Form and include this with your return package. Make sure you keep your return package tracking number.
The All Things Bubs returns postage address is:
All Things Bubs
19 Wisconsin St
As per the All Things Bubs Terms & Conditions we will only issue a refund if your item is proven to be faulty or not as described. If you ordered the wrong size or changed your mind on your order then you will be issued an online store credit voucher (valid for 3 months from issue date).
Refunds back to credit/debit cards can take 5-7 business days to process. If you still haven’t received your refund after these 7 days then contact your bank to verify the status on ‘pending’ transactions in your account. If you don’t have anything pending then please email our Customer Service team on firstname.lastname@example.org so we can investigate further.
How long do you have to return an item
We understand that it can be hard finding the right size etc when you are online shopping so we allow you up to 14 days from the date we shipped your goods to return them. Please refer to our Returns & Refunds Policy page for more information.
How long does it take to process a return
We attempt to process all returns in a timely manner. This process won’t take longer than 5-7 working days once delivered to our office.